Have you recently been experiencing issues with receiving calls (cellular) on your Samsung Galaxy S23 Ultra? Well, then, you are at the right place!
Issues like this can be occurred because of poor signals, misconfigurations, and other software-related issues. The problem with such issues is we cannot be sure and say what exactly causes it.
Don’t worry, though. Because in this article, we’ll show you how to troubleshoot and fix the cellular call-receiving issue on your Samsung Galaxy S23 Ultra. So keep reading…
Note: Solutions in this guide will work on any Samsung Galaxy S23 model (S23, S23 Plus, and S23 Ultra models.)
Editor’s note: We created these instructions using a Samsung Galaxy S23 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.
Table of Contents
Fix 01: Restart Your Device
First, you should work to rule out potential temporary issues on your Galaxy S23 that could prevent incoming calls. And restarting is the best way to do it.
To restart your device quickly, press and hold down the Power button + Volume down button for at least 10 seconds until your phone reboots itself.
Once rebooted, test out whether or not you are now able to receive cell calls properly. If not, move on to other fixes.
Fix 02: Turn Off DND/Airplane Modes
As you may know, Do Not Disturb (DND) and Airplane modes will prevent all incoming calls from reaching your device. So before going any further, it is worth checking and turning off if any of these features are turned on.
Swipe down the notification bar, and see if one of the modes is turned on. If so, tap on the respective icon and turn it off. Then make a call to your Galaxy S23 from another device and see if it works.
Fix 03: Check Signal Strength
If this is the first time you are using the network, and if you can dial out without difficulty, then you have to check your phone’s signal reception levels in order to determine whether there may be an underlying signal issue causing the incoming call failure.
If you have another device, try your SIM card on that device and see if it can receive calls. If it does, then it means there are enough signals to receive calls to that network, and you can proceed to the next solution.
But if you cannot receive calls on that device, too, it could mean two things, 1 – there is a connection issue, or 2 – signal strength is not good enough to receive calls.
If that is the case, you may have to contact your network provider, which we have explained below under Fix 04.
Fix 04: Check Call Block List
Did you check the call-blocking options on your Galaxy S23? If you don’t know, there is an option to block all incoming unknown calls (block calls from numbers that haven’t been saved on your device), and if it is enabled in any way, you won’t receive calls to your Samsung Galaxy S23 Ultra.
So review the Call block settings by following the steps below and ensure you have not enabled blocking all unknown calls.
- Open dialer.
- Tap on the three dots at the top right corner and select settings.
- Tap on Block numbers.
- Turn off Block all unknown numbers.
Fix 05: Check Call Forwarding
After checking the call block list, it’s time to check if the calls that you get are being forwarded. This can be done by accessing Settings on the device and then looking for Call Forwarding. If it is enabled, select Disable or turn off the service.
Here are the steps that you need to follow:
- Open dialer.
- Go to Settings.
- Tap on Supplementary Services.
- Tap on Call forwarding and turn it off.
Fix 06: Reset Network Settings
The next thing you can do is try resetting the network settings on your Galaxy S23. This will set all the network configurations back to the default state and will help to fix any misconfiguration causing to prevent all incoming calls.
To reset network settings, follow the steps below:
- Open Settings and go to General management.
- Then, tap on Reset.
- Tap on Reset network settings.
Fix 07: Contact Your Network Provider
Once you verify that no call forwarding is active and you have not blocked incoming calls, then you should check whether there is a problem with your connection.
To do that, contact the customer care of your network provider and explain the problem clearly so that they can troubleshoot if there are any issues from their side more effectively.
Fix 08: Change the SIM Card
If none of the above solutions worked, it could be an issue with your existing SIM card that’s causing the problem.
Therefore, try changing the SIM card. It would be better if you can use an existing SIM card that has worked before. After changing the SIM card, you will see if your Galaxy S23 receives calls from the same and other networks.
That is it. We hope one of the above solutions worked for your device to fix the call-receiving issue successfully
If you have any questions regarding this guide, do not hesitate to leave a comment and let us know. Our team will be happy to help.