If you’re experiencing issues with your Samsung Email app, specifically with emails not syncing on your Samsung Galaxy S20, incorrect sync settings, data saving mode, and an outdated version of the Email app could be causing the problem. 

But don’t worry. This guide is for you. 

In this guide, I have listed 07 fixes you need to follow to resolve the mail syncing problem on your Samsung Galaxy S20.

Note: Solutions in this guide will work on any Samsung Galaxy S20 model (S20, S20 Plus, S20 Fe, and S20 Ultra models.)

Editor’s note: We created these instructions using a Samsung Galaxy S20 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

Fix 01: Turn Off Data Saving Mode and Power Saving Mode

When enabled, the “Data Saving Mode” and “Power Saving Mode” conserve battery life and data usage. 

Therefore, these modes interfere with the mail syncing process by limiting background data usage.

So if you have enabled either of these modes, you need to disable them.

Here’s how to do it:

  1. Open the Settings app.
  2. Scroll down and tap on “Battery and device care”.
Battery and device care
  1. Tap on “Battery”.
Battery and device care
  1. Tap on Power saving mode and ensure it is turned off.
Power saving mode
  1. Go back to the Settings menu, then tap on “Connections”.
  2. Tap on “Data usage”.
  3. Ensure that “Data saver” is turned off.
Turn off data saver

Fix 02: Check Sync Settings

The sync settings in the Samsung Email app need to be configured properly for the Sync feature to work correctly.

Here’s how to check and ensure your sync settings are correctly configured:

  1. Open the Samsung Email app.
  2. Tap on the Menu button (three horizontal lines) located at the top left corner.
  3. From the side menu that appears, select Settings.
  4. Under Settings, choose the email account that’s experiencing syncing issues.
  5. Look for the Sync settings option and tap on it.
  6. Ensure the Sync Email switch is turned on. If it’s off, slide the switch to turn it on.
  7. Also, check the Sync schedule. It should be set to Auto (when received) for real-time syncing. If it’s set to manual or during peak schedule, change it to auto.

Fix 03: Do a Manual Sync

If the automatic sync hasn’t started after correctly configuring the sync settings, you can initiate a manual sync. After that, all the emails will be synced on time.

Here’s how you can do a manual sync:

  1. Open the Samsung Email app.
  2. Tap on the Menu icon (three horizontal lines) located at the top left corner of the screen.
  3. From the drop-down menu, select Settings.
  4. Under the Accounts section, tap on your email account.
  5. Scroll down and tap on Sync account.
  6. Finally, tap on Sync now.

Fix 04: Re-Add the Mail Account

Sometimes, the sync issue may persist even after adjusting settings and performing manual sync. If this is the case, remove and re-add your email account in the Samsung Email app to resolve the problem.

Here’s how you can do it:

  1. Open the Samsung Email app.
  2. Tap on the Menu button (three horizontal lines) at the top-left corner.
  3. Tap on Manage accounts.
  4. Select the account that’s not syncing and then tap on Remove.
  5. Confirm the removal by tapping on Remove again in the pop-up.
  6. Once the account is removed, tap on Add account in the Manage accounts screen.
  7. Enter your email address and password, and follow the prompts to add the account back.

Fix 05: Clear Email App Cache and Data

Every app on Android smartphones stores files known as cache and data. If these files become corrupted, it can cause issues like email not syncing. 

Clearing the app cache and app data is the solution to these issues.

However, while clearing the cache will only remove temporary files, clearing the data will remove your email accounts and saved emails stored within the app. 

Therefore, I recommend you start by only clearing the cache.

Follow the steps below:

  1. Open the Settings app.
  2. Scroll down and tap on “Apps”.
  3. In the list of apps, find and tap on “Samsung Email”.
  4. Tap on “Storage”.
  5. You’ll see two buttons: “Clear Cache” and “Clear Data”. Tap on “Clear Cache”.
  6. If your emails are still not syncing, you can go back and tap on “Clear Data”.

Fix 06: Update the Email App

If your Samsung Email app is outdated, then it is possible the outdated app causing the syncing issue.

Follow the steps below to check and update your Email app:

  1. Open the Google Play Store app.
  2. Tap on the profile icon located at the top-left corner of the screen.
  3. From the drop-down menu, select ”Manage apps and device”.
  4. Under the Updates tab, look for the “Samsung Emai”l app.
  5. Tap on the Update button next to the app.

If the Samsung Email app is not visible, it means your app is up-to-date. If the email syncing issue persists even after updating the app, move on to the next solution.

Fix 07: Reinstall the Email App

If none of the above solutions have worked for you, the final step you can take is to reinstall the Email app. 

Please note that for some software versions, the Email app cannot be removed. In such cases, you can opt for an alternative Email app such as Gmail, Yahoo, or Thunderbird.

How useful was this article?


The founder of Backtodefault.com and the tech nerd of the team. He is specialized in Android/iOS development and web development.

Write A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.