How to Fix Samsung Galaxy S21 Apps Not Loading

Follow the steps on this page to fix the following problems on your Samsung Galaxy S21/S21 Plus/S21 Fe/S21 Ultra.

1. Apps do not open or load.
2. Apps become unresponsive while working on them.

Important: Third-party apps will not work when your phone is in safe mode.

Editor’s note: Any screenshots you see on this page were uploaded using a Samsung Galaxy S21 running Android 12. Depending on your device’s software version, some steps and menu positions may look slightly different.

To fix issues with only one app, follow these steps:

1. Clear the cache of the App:
   • Open Settings app, go to Apps.
   • Find the app that does not open/load/work and go to the Storage section
   • Tap on Clear cache and confirm.
2. Update the app:
   • If the app was downloaded from the Google Play Store, open Google Play Store app.
   • Search for the app name and check if an update is available.
   • If an update is available, tap on the Update button to update the app.
3. Clear app data (Warning: if not synced with your email, any data inside the app will be erased):
   • Follow the same instructions mentioned in the 1st step.
   • Instead of Clear cache, tap on Clear data and confirm.
4. Re-install the app (Warning: if not synced with your email, any data inside the app will be erased):
   • Open Settings app, go to Apps.
   • Tap on the app.
   • Tap on Uninstall and confirm.

To fix issues with only one app, follow these steps:

1. Update all apps:
   • Open Google Play Store.
   • Tap on the profile icon at the top right corner.
   • Tap on Manage apps and device.
   • Under Updates available, tap on Update all button.
2. Do a software update:
   • Open Settings.
   • Scroll down and tap on Software update.
   • Tap on Download and install.

To fix the issue of apps not working with Wi-Fi, follow these steps:

1. Check your Wi-Fi router:
   • Restart your router.
   • Check the internet speed of the router and try moving the router for better signal reception.
   • Change the Wi-Fi router’s frequency to 2.4GHz.
   • Try resetting the router (Warning: Changes made to the router settings will be lost).

If none of the above steps cover your issue, try the following steps:

1. Clear system cache:
   • Turn off your phone.
   • Plug the charger in.
   • Press and hold the power button + volume up button to enter the recovery mode.
   • Use the volume keys to select the “Wipe cache partition” option and press the power key.
   • Confirm the selection.
   • Once the process is completed, you will see the recovery menu again. Select “Reboot system now” and press the power key to exit recovery mode.
2. Do a factory data reset (Warning: Factory data reset erases all your personal data. Take a backup before proceeding):
   • Open Settings app.
   • Go to General management.
   • Tap on Reset.
   • Select Factory data reset.
   • Confirm.

Are you still facing issues? Leave a comment below so we can help you!