Samsung Pass is a convenient app that allows users to access various apps without having to remember multiple passwords.
However, Many users have reported that the feature is not working as expected, leaving them unable to access their saved passwords and login information. One of the most common problems reported by users is that Samsung Pass does not register their fingerprints.
This issue can occur due to a variety of reasons such as bugs, glitches, and even outdated software. Users may also face difficulties with Samsung Pass if they have recently installed a new software update on their device.
If you are experiencing any of these issues, follow the solutions in this guide to fix them.
Note: This guide can apply to any Samsung Galaxy S22/S23 device
Table of Contents
Fix 01: Restart Your Phone
To troubleshoot Samsung Pass not working on your Samsung Galaxy S22/S23, the first step is to restart your phone.
This may seem like a simple fix, but it can actually resolve a lot of technical issues such as temporary files and processes that may be causing a conflict with Samsung Pass.
To restart your Samsung Galaxy S22/S23, follow the steps below:
- Press and hold the power key and volume down key together until the device starts to turn off.
Once your phone has restarted, open Samsung Pass again to see if the issue has been fixed.
Fix 02: Clear Samsung Pass App Cache
If restarting your device did not solve the issue, you can try clearing the app cache of Samsung Pass.
This will remove the cache files of Samsung Pass, which can help to clear out corrupted or outdated cache files causing the app not to work.
To clear the Samsung Pass app cache, follow the steps below:
- Go to Settings.
- Tap on Apps.
- Tap on Samsung Pass.
- Then go to Storage.
- Tap on Clear cache.
Fix 03: Try Samsung Pass On Cellular Data (Mobile Data)
If you are seeing issues while on WiFi, try using the app on cellular data instead of Wi-Fi. This solution can help rule out any network connectivity issues that may be causing the problem.
Before trying this solution, make sure that your mobile data is turned on and that you have a stable internet connection. Then, turn on cellular data.
Fix 04: Clear Samsung Pass App Data
Clearing the app data is another way to solve Samsung Pass not working. This process will remove all saved data and settings, so it is best to take note of important information before proceeding.
To clear the app data:
- Go to Settings > Apps.
- Select Samsung Pass.
- Go to Storage.
- Tap on Clear data.
Fix 05: Update Samsung Pass
To ensure that Samsung Pass is working properly on your smartphone, it is important to make sure you have the latest version of the app installed.
To update Samsung Pass, first, open the Google Play Store and follow the steps below:
- Search for Samsung Pass.
- Tap on the app.
- Then, tap on Update.
Once complete, restart your device and test Samsung Pass again to see if it is now functioning correctly.
Fix 06: Try Samsung Pass In Safe Mode
Safe Mode is a diagnostic mode that disables all third-party apps and allows only the pre-installed system software to run. This mode helps in identifying and troubleshooting any issues caused by third-party apps.
To use Samsung Pass in Safe Mode, follow these steps:
After updating the Samsung Pass app, if you are still not able to use it on your phone, then try using it in Safe Mode.
- Press and hold the Power button until the Power off menu appears.
- Press and hold the Power off button until the Safe Mode option appears.
- Tap on Safe Mode.
- Once your device restarts, try using Samsung Pass.
If you are able to use Samsung Pass in Safe Mode, then a third-party app may be causing interference with the app on your device.
You can uninstall recently installed apps one by one to identify which app is causing the issue.
We hope this guide has helped you to fix the Samsung Pass not working issue on your Samsung Galaxy S22/S23 smartphone.
If you have any questions or concerns regarding this guide, feel free to comment below. We will be happy to help.