Fix Wi-Fi Connection Issues On Samsung Galaxy S24

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Author:

Backtodefault Team

Use the solutions on this page to fix the following issues on your Samsung Galaxy S24/S24 Plus/S24 Fe/S24 Ultra:

  • The phone does not connect to Wi-Fi and produces errors.
  • The phone continuously disconnects from Wi-Fi.
  • The phone connects to Wi-Fi but cannot access the internet.
  • The phone connects to Wi-Fi but the internet speed is slow.

First Steps

As first steps, do the following:

  1. Restart your Phone.
  2. Restart your Router.
  3. Try connecting your Samsung Galaxy S24 closer to the router.

Change Router Bandwidth to 2.4GHz

Note: The 2.4GHz and 5GHz bands refer to different frequencies Wi-Fi routers use to transmit wireless signals. Each band has its own bandwidth, speed, and range characteristics.

Keep in mind that the steps to change the router bandwidth will differ between Router models and operating systems. Some router models may not support 2.4GHz and if you bought the router from a network provider, you may have to contact them before changing frequencies.

  1. Connect the router to a different device (A desktop/laptop/etc.)
  2. Log in to the router dashboard (also known as the “admin” area).
  3. Access Wireless settings.
  4. Change the frequency to 2.4GHz.
  5. Restart the router.
  6. Connect your Samsung Galaxy S24.

Reset Network Settings on Your Samsung Galaxy S24

Warning: Resetting network settings will revert any changes you have made to the network settings on your Samsung Galaxy S24.

  1. Open Settings app.
  2. Go to General Settings.
  3. Tap on Reset.
  4. Select Reset network settings.
  5. Confirm.
  6. Wait for the phone to restart, then try connecting to the router.

Reset Router Settings

Warning: Resetting router settings will revert any changes you have made to the router settings including the password (SSID key). If you do not have the default password of your router, do not proceed with this step until you get the password from the manufacturer manual/website/ or from your network provider.

Keep in mind that the steps to reset a router may vary depending on the router model.

Important: DO NOT TURN OFF THE ROUTER DURING THE PROCESS

  1. Power on the Router.
  2. Locate the Reset button on the router (usually found on the bottom or back of the device).
  3. Use a paper clip or something similar to keep pressing the key for about 10 seconds. Release the key when your router will automatically restart.
  4. Try connecting the phone to see if the problem is resolved.

Try a Different Router

If you are still facing issues with Wi-Fi on your Samsung Galaxy S24, try connecting your phone to a different router and see if it works. If the problem is with the router, you may need to take the device to a repair center.

If you are still facing issues even after try connecting to a different router, follow the Advanced troubleshooting below.

If none of the above steps cover your issue, try the following steps:

  1. Clear system cache:
    • Turn off your phone.
    • Plug the charger in.
    • Press and hold the power button + volume up button to enter the recovery mode.
    • Use the volume keys to select the “Wipe cache partition” option and press the power key.
    • Confirm the selection.
    • Once the process is completed, you will see the recovery menu again. Select “Reboot system now” and press the power key to exit recovery mode.
  2. Do a factory data reset (Warning: Factory data reset erases all your personal data. Take a backup before proceeding):
    • Open Settings app.
    • Go to General management.
    • Tap on Reset.
    • Select Factory data reset.
    • Confirm.

Are you still facing issues? Leave a comment below so we can help you!