If you cannot access internet on your Samsung Galaxy S24 (shows “No Internet” notification or question mark on the Wi-Fi icon) using mobile data or Wi-Fi , this guide will help you resolve the issue.
Use solutions in this guide to fix the following issues on your Samsung Galaxy S24/S24+/S24 Ultra:
- No internet when using mobile data.
- No internet when using Wi-Fi.
- Question mark on the Wi-Fi icon.
IMPORTANT: To save your time, after trying each solution, verify the connection again by opening a web browser or app that requires internet.
Jumps Into
First Steps
Begin by addressing common issues:
- Check for Airplane Mode:
- Make sure Airplane Mode is turned off.
- Swipe down from top of the screen to bring the quick settings panel and toggle it off if enabled.
- Alternatively, you can open Settings > Connections and toggle it off if enabled.
- Confirm SIM Card for Mobile Data:
- If you are using mobile data, confirm the correct SIM is selected for internet access.
- Go to Settings > Connections > SIM Card Manager and set the desired SIM card for mobile data.
- Verify Wi-Fi Connection:
- If you are using Wi-Fi, make sure you are connected to the correct router or hotspot.
- Swipe down from top of the screen, tap and hold on Wi-Fi icon, and check if you are connected to the correct network.
- Restart the Phone:
- After you have confirmed everything. Give your phone a restart.
- Holding the power button and select Restart to restart your phone.
If you still cannot connect to the internet, proceed to the next step below.
Identify the Cause of the Issue
To troubleshoot your internet issue, identify the source of the problem:
Phone:
Check if the issue lies with your phone itself:
- Use another phone or a laptop and connect to the same network. If other devices connect to internet without any issue, chances are high that the problem lies within your phone.
Network (Wi-Fi or Mobile):
Determine if the network is the problem:
- Test the same Wi-Fi or mobile data network on another phone. If they cannot connect to internet, issue lies with your Wi-Fi/mobile network.
Internet Connection (for Wi-Fi):
Make sure the internet service is active and working:
- If your phone and other devices can connect to the Wi-Fi, the issue lies within your internet connection.
Solutions
- Check Date and Time:
- Go to Settings > General Management > Date and Time.
- Enable Automatic Date and Time to sync with your network.
- Remove and Reconnect to Wi-Fi:
- Forget the current Wi-Fi connection: Settings > Connections > Wi-Fi > Tap the network > Forget Network.
- Reconnect by selecting the Wi-Fi network and entering the password.
- Check for App Problems:
- If the issue occurs only with specific apps, clear their cache, or data.
- To clear cache: Settings > Apps > Select the app > Storage > Clear Cache.
- To clear data: Settings > Apps > Select the app > Storage > Clear data. (Warning: Clearing app data may remove any personal data stored within the app)
Warning:
- Resetting Wi-Fi router or modem will rollback any changes you have made to its settings.
- Resetting network settings on your phone will remove any saved networks and any changes you have made before.
- Reset Router or Modem:
- To reset the router, find its reset button and keep pressing it for 30 seconds, then turn it back on.
- Wait until it fully reconnects to the internet.
- Reset Network Settings:
- Go to Settings > General Management > Reset > Reset Network Settings.
- Check APN Settings (Mobile Data Only):
- Make sure the Access Point Name (APN) settings are correct. Contact your carrier first to obtain correct APN settings.
- Then, go to Settings > Connections > Mobile Networks > Access Point Names and set it up with the obtained values.
- Contact Network Carrier or Provider:
- Reach out to your internet provider or carrier to check for service issues or account problems.
- Check Balance (Mobile Data Only) or Wi-Fi plan:
- Make sure your account has sufficient balance or an active data plan.
- Check for Service Outages:
- Visit your provider’s website or app from another device to get outage reports or updates. Alternatively, call the customer support of your carrier to verify.
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