Samsung Smart View is a great way to mirror your Galaxy S22’s screen into your smart TV. However, a lot of users have recently reported on the Samsung community that the Smart View is not working on their Galaxy S22 smartphones. Some say there is no sound even though their Smart TV is connected via Smart View.
The majority of these users are Samsung Galaxy S22 Ultra users. Although there is no clear explanation, we can assume that system glitches, bugs, and incompatibility issues are the major reasons behind this issue.
If you are having the same problem with your Samsung Galaxy S22 Ultra, then you are in the right place. In this guide, we will show you how to fix the smart view not working issue by following some simple solutions, easily.
So lets’ get started!
Note: Solutions in this guide can apply to Samsung Galaxy S22, S22 Plus, S22 Fe, and S22 Ultra.
Table of Contents
Fix 01: Check compatibility
First of all, you have to make sure your smart TV is compatible to use your Galaxy S22’s smart view feature. If you don’t know, not every smart TV that can connect to WiFi will work with smart view technology.
For your ease, here is a list of supported TVs on which you can use the smart view feature. Please note that this list does not include every TV that supports the smart view feature. Some TVs will not be listed here, but it is worth checking if your TV is listed on the list.
- 2011 LED D7000 and above,
- PDP D8000 and above,
- 2012 LED ES7500 and above,
- PDP E8000 and above,
- 2013 LED F4500 and above (except F9000 and above),
- PDP F5500 and above,
- 2014 H4500, H5500 and above (except H6003/H6103/H6153/H6201/H6203).
Fix 02: Restart devices
As we said at the beginning, temporary glitches are one common issue why the smart view may not work correctly. The easiest way to fix such glitches is to restart the connecting devices.
Therefore, restart your router, the TV, and your Galaxy S22/S22 Ultra. After restarting, try to switch on smart view, connect your Galaxy S22/S22 Ultra to your TV, and see if the problem is fixed.
Fix 03: Check the WiFi Connection
Needless to say, your device and the TV should be connected to the same WiFi network to use the smart view feature. So if your TV is connected to another network, switch the network and see if it solves the problem.
The distance from your router to the TV and your Galaxy S22/S22 Ultra should also be short so the signals can reach devices more quickly, and will not interrupt the connection.
Another thing you should check is which band mode is set for your WiFi router. If it 5GHz, then you will likey be unable to connect with the smart view. So check the frequency bands of your router configuration and set it to 2.4GHz, which should work with almost any smart TV.
Fix 04: Allow Permission on TV
If this is the first time you are using the Smart View feature on your Samsung S22/S22 Ultra, then there is an important thing you should know.
It is that you have to allow permission on your TV so your Galaxy S22 can connect with it. You will receive a prompt on your TV upon connection. On there, you can confirm your Galaxy S22 to connect with it.
If you don’t do that, even if everything works, you won’t be able to connect the devices. Now try to connect your device again and see if you get a prompt on your TV.
Fix 05: Clear Smart View App Cache
Smart View work as an inbuilt system service on your Galaxy S22/S22 Ultra. But you can control the service as an app if you visit the App section in Settings.
So here you are going to clear its cache files. This can help remove corrupted files which can lead the app to malfunction. Therefore, it is worth clearing the smart view app cache and seeing if it helps to fix the issue.
To clear the smart view app cache, follow the steps below:
- Go to Settings and then tap on Apps.
- Scroll down and find the smart view app, then tap on it.
- Go to the storage section and tap on clear cache.
Fix 06: Update the Software
As we told you, the smart view is now working as a system service. So if the system is buggy, the feature may not work properly.
So if there is a system bug causing the smart view not to work, you can try updating your Galaxy S22’s system software. By doing this, we can expect to fix any bugs that exist on your device’s system.
Here is how to update the system software of your Galaxy S22/S22 Ultra:
- Open Settings.
- Go to Software update.
- Tap on Download and install.
Fix 07: Download Samsung Smart Things App
Until now, we told you how to fix the smart view not working. But if you are still having issues with it, there is an alternative that Samsung itself has made, and it is called the “SmartThings”
SmartThings is designed to control smart home devices, and we all know screen mirroring is a part of something we do in a smart home, right?
So you can use this SmartThings app to connect your Galaxy S22 to your TV and mirror screens. All you have to do is download the app from here and follow the on-screen instructions provided by the app.
Fix 08: Contact Samsung Customer Support
If you still cannot connect your Galaxy S22 to your TV and the smart view is not working, it could be a serious issue with your Galaxy S22, or the TV you use does not support the feature.
Since we have shown you all the working solutions, you should contact Samsung customer support. Visit the Samsung support center from here, submit the issue, and see what the experts suggest to you.
Wrapping Up
That is it. We hope this guide helped you to fix the smart view not working on your Samsung Galaxy S22/S22 Ultra.
If you have any questions or need help regarding this guide, leave a comment below. We will be there to assist you.
Have a nice day!
