Samsung Galaxy S22

How to Fix Media Keeps Stopping Error on Samsung S22

Keep seeing "media keeps stopping" error? Here is how to fix it!
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Are you a Samsung Galaxy S22 user, and have come across an error message popping up saying “Media keeps stopping” while you’re trying to download or view media files? 

This is an issue related to the Media Storage process in your device’s Android operating system.

Media Storage is a system process that allows you to view, download, play, and stream images, videos, audio, and other media files on your Android device. But, like any other system process, it could glitch. The “Media keeps stopping” error is one such glitch that can be annoying and disruptive.

However, this is a common problem and can be fixed easily. This guide will walk you through 4 potential fixes to get rid of this error. Keep reading…

Note: Solutions in this guide will work on any Samsung Galaxy S22 model (S22, S22 Plus, S22 Fe, and S22 Ultra models.)

Editor’s note: We created these instructions using a Samsung Galaxy S22 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

In a hurry? Watch the video!

Quick Fixes

  • Clear cache in the “Sec Media Storage” app,
  • Reset app preferences, or
  • Update device software.

Fix 01: Clear “Sec Media Storage” App Cache

Before we get into the steps, let’s understand what “Sec Media Storage” is. 

This is a system app on your Samsung Galaxy S22 that manages all your media files. It’s like a library that organizes your photos, videos, audio, etc. 

This app also plays a crucial role in the downloading and streaming of media files. However, sometimes, due to excessive or corrupted cache data (The cache is a temporary storage area that stores data so that the device can access it quickly.), this app might go malfunction, leading to the “Media keeps stopping” error.

Clearing the cache of the “Sec Media Storage” app resolves this issue. 

Here’s how you can clear its cache:

  1. Navigate to Settings.
  2. Scroll down and tap on Apps.
  3. Now, look for the “Sec Media Storage” app. You may need to tap on the button and toggle on “Show system apps” to find it.
Sec media storage
  1. Once you’ve found the app, tap on it, then tap on “Storage”.
Sec media storage - storage
  1. Finally, tap on “Clear Cache”.
Clear sec media storage cache

Once done, restart your Galaxy S22. This will allow the changes to take effect and resolve the “Media keeps stopping” error. 

Fix 02: Reset App Preferences

“Reset app preferences” is a handy option in any modern Android smartphone that allows you to reset all the default settings for apps. 

This includes default applications for certain actions, disabled apps, notification restrictions, background data restrictions, and even permission restrictions. It’s a simple yet effective way to resolve system glitches, including the “Media keeps stopping” error.

Note: When you reset app preferences, it won’t delete any app data, so you don’t have to worry about losing any important information. However, it will revert all your apps to their default settings, which means you will need to reconfigure some of them according to your preferences.

Here’s how you can reset app preferences:

  1. Open the Settings app on your device.
  2. Scroll down and tap on Apps.
  3. Tap on the three-dot icon at the top right corner of the screen.
  4. Select Reset app preferences from the drop-down menu.
Reset app preferences
  1. A confirmation box will appear with details of what will be reset. Tap on Reset to confirm.
Confirm reset app permissions

After resetting the app preferences, restart your device.

Fix 03: Do a Software Update

Often, the “Media keeps stopping” error can occur due to outdated software. 

The Android operating system on your Samsung Galaxy S22 is responsible for managing all the operations and processes, including the Media Storage process. When the software is outdated, it won’t be able to handle these processes correctly, leading to errors like the one now you’re experiencing.

Here’s how to update your Samsung Galaxy S22:

  1. Go to Settings and then tap on Battery and device care.
  2. Scroll down and tap on “Software update”.
Software update
  1. Tap on “Download and install”.
Download and install
  1. If there’s an update available, follow the instructions to download and install it.

After updating your device, check if the “Media keeps stopping” error has been resolved. 

Fix 04: Reset All Settings

Resetting all settings on your Samsung Galaxy S22 is a highly effective solution for resolving system errors. This method essentially brings your device’s settings back to their original factory state and eliminates any problematic configurations that led to the error.

Also, like resetting the app preferences resetting all settings will not delete any personal data or apps. It will only clear your system settings, including network settings, connected devices, and user settings. So it is a safer way to troubleshoot the problem.

However, before proceeding, ensure you have a note of any important settings or configurations, as you will need to reapply them after the reset.

Here are the steps to reset all settings:

  1. Open the Settings.
  2. Scroll down and tap on General Management.
  3. Tap on Reset.
Reset option samsung
  1. Now, select Reset all settings.
Reset all settings
  1. Confirm your action.

Then after, restart your device. Once it’s back on, don’t just go and reconfigure your settings. Instead, try to download or view a media file to see if the “Media keeps stopping” error has been resolved. Then go ahead and apply your custom preferences to the settings.

Wrapping Up

We hope this guide has been helpful in troubleshooting your issue. If you have any questions or need additional clarification, feel free to drop a comment below. We will be there to help!

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