How I receive solutions/help by filling out this form?
We are independent bloggers. Which means we have no relationship with Samsung. Therefore, the solutions you will be receiving by filling out this form are obtained through research and testing by our team.
When you fill out this form and click on the submit button. We take a look at the details you have provided to start looking for a solution. This could take up to 3 days. But we can assure you that we will find an answer to any issue you may have with your Samsung Galaxy smartphone.
When we reach out to you, we will use the email you have provided with the form. So make sure to give us a working email.
How can I ensure your solutions work to resolve my issue?
We own every Samsung Galaxy smartphone released after 2018 (at least one model of each series). This means we can test every solution we come up with on our own devices before sending them to you.
We find solutions by reproducing the issue on our devices first. We also have a comprehensive database containing all the reported issues of Samsung Galaxy S series devices and Z series devices. So chances are higher you are getting the best solutions from us.
Once we identify the solution, then we go through various platforms to see what others have to say. This is really important because we might come across different variations of the same issue, and different possible approaches to fix them.
Finally, we assemble everything we find together and compile a list of possible solutions that could fix the issue. Then we begin testing each of them and we send only the working solutions to you.
This is the short version of a long process. But we love to support you because you give us new ideas to create new guides. So it is a win-win situation for both of us!
How can I ensure the solutions you provide won’t do any harm to my device?
That is a good question. Smartphone issues can be divided into two parts; Software-related and hardware-related.
Both have a distinguishable nature of troubleshooting. While software issues involve configuring and resettings to resolve them, hardware issues involve serious tools and knowledge to fix them.
We know that consumers are not supposed to tinker with the device’s hardware. Therefore, we only offer solutions to software issues on our website. This means even the solutions we provide for users who fill this form will only contain software configurations and sometimes resettings. When we suggest a solution like a factory data reset, we will point out the caveats and also provide how you can prevent possible data loss in such cases.
Therefore, we can assure you 100% that all the solutions that we provide in our guides as well as for users who fill this form are safe to apply on any device they are using.
Do I have to pay for the solutions I get?
Absolutely no! We take great pride in providing troubleshooting guides for free. We are passionate bloggers/technicians, not marketers.
What are the other ways I can contact you?
Can you see a small chat box stick to the left side of your screen? That is actually a chat widget you can use to chat with us live! So if you are in a hurry, and you couldn’t find any guide regarding your case, feel free to start a conversation with us!
If you want to contact us for a business inquiry or for any other non-troubleshooting reason, you can reach us using the contact us page.