WhatsApp is great when it comes to sending videos. It compresses large video files into smaller ones using its own compression method, which makes Whatsapp stand out among other social media chatting platforms.
However, a lot of Samsung Galaxy S22 users, have been facing issues with Whatsapp videos.
According to them, when trying to send a video to someone, they keep getting the “Whatsapp can’t send this video” and “Failed to process video, try again later” errors when they try to send a video to someone or add to their status.
Although the two errors seem two distinct problems, the causes and solutions are the same and can be applied to both of them.
In this guide, you will learn possible reasons why WhatsApp shows errors when sending videos and how you can fix them.
Note: Solutions in this guide will work on any Samsung Galaxy S22 model (S22, S22 Plus, S22 Fe, and S22 Ultra models.)
Editor’s note: We created these instructions using a Samsung Galaxy S22 running Android 12. Depending on your device’s software version, some steps and menu positions may look slightly different.
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Why WhatsApp Can’t Process Videos on Your Samsung Galaxy S22?
There are a few reasons why you keep getting “Whatsapp can’t send this video” and “Failed to process video, try again later” errors on your Samsung Galaxy S22.
The most common causes are network issues that prevent WhatsApp from sending video files.
Other reasons are:
- Bugs in the WhatsApp app.
- Glitches in the Android system.
- Fault WhatsApp updates.
Below we have included 6 solutions to fix the WhatsApp video processing issue. Apply each fix and check if the problem is fixed.
Fix 01: Restart Your Samsung Galaxy S22
If you haven’t done so, restarting your Samsung Galaxy S22 is the best solution for temporary glitches and network issues.
Once restarted, all the system services and network connections should work properly.
To restart your Samsung Galaxy S22:
- Press & hold the power button + volume down button for a few seconds, and release the keys once you see the Samsung logo appear on the screen.
After the restart, go to WhatsApp and try to reproduce the issue. If you didn’t get any error as before, you have successfully solved the issue.
Fix 02: Reset Network Settings
Network issues due to misconfigurations and Android software updates can be easily fixed by resetting the network settings on your Samsung device. Here is how you can do that:
- Go to Settings.
- Tap on “General management”.
- Tap on “Reset”.
- Under reset options, tap on “Reset network settings”.
- Once reset network settings is completed, restart your Samsung Galaxy S22.
Fix 03: Clear WhatsApp App Cache
Caching is a technique smartphones and apps use to work smoothly without lagging or glitching. Cache files are built to reduce repetitive tasks to produce the same output, such as your profile picture, contact list, and Whatsapp chat.
Unlike app data, the app cache can easily be corrupted or outdated due to the app usage and app updates that you install.
Therefore, clear the cache of WhatsApp to remove such data.
Here is how to delete WhatsApp app cache:
- Open Settings.
- Tap on “Apps”.
- From the app list, tap on “WhatsApp”.
- Tap on “Storage” or “Manage storage”.
- Tap on “Force stop”.
- Tap on “Clear cache”.
Once you have cleared the WhatsApp cache, restart the WhatsApp app and see if the video processing issue is resolved.
Fix 04: Update WhatsApp to Latest Version
App updates include bug fixes and performance improvement tweaks. If there is a bug within the WhataApp app that prevents handling video files, updating the app will resolve the issue.
To update WhatsApp, follow these steps:
- Go to “Google Play Store”.
- Tap on the profile icon.
- Tap on “Manage apps & device.”
- Go to the “Manage” tab, and tap on the “Updates available”.
- Scroll down and see if there is any update available for WhatsApp. If so, tap on it.
- Then tap on “Update” to download and install the update.
Once the Whatsapp is successfully updated, open the app and see if the problem has been resolved.
Fix 05: Turn Off “HDR10+” in Camera Settings
If the video file that gives you errors on WhatsApp is recorded with HDR10+, then chances are higher that is why WhatsApp couldn’t process the video file.
The reason is WhatsApp doesn’t comply with the HDR10+ technology. To fix this, you have to turn it off in the camera settings on your Samsung Galaxy S22.
- Open the “Camera” app.
- Tap on “Settings” icon.
- Under settings scroll down and toggle off the “HDR10+” option.
- Now record a video and try to send it to someone or set it as your status on Whatsapp.
Fix 06: Do a Factory Data Reset
If you are still getting the video processing error on WhatsApp app, your last resort would be doing a factory data reset on your Samsung Galaxy S22.
Factory data reset will erase all the personal files stored in your Samsung device. Therefore, you need to take a backup first so you won’t lose any files on your device.
Even if you take a backup, it will be quite a tedious task to do a factory data reset. However, if you like to proceed with all the hassles. Here is what you need to do;
- Go to Settings > General management.
- Tap on “Reset”.
- Tap on “Factory data reset”.
- Enter the password or draw the pattern if you have set up a screen lock before.
Now wait a while until the factory data reset is completed, then you can set up your Samsung smartphone/tablet and restore the backup you took before.