Samsung Galaxy S21

How to Fix If Your Samsung S21 Keeps Dialing 911 After Android Update

Complete guide to fix if a Samsung Galaxy S21 keeps dialing 911.
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It can be incredibly annoying when your smartphone starts dialling 911 on its own, especially if it’s a recurring issue. Unfortunately, this is what has happened to many Samsung Galaxy S21 users. So if you are one of them, don’t worry, you are in the right place.

For some users, this problem started to occur after they updated their device’s software. Whether you’ve recently updated your Galaxy S21 or not, this guide will help you troubleshoot and resolve Your Samsung S21 Keeps Dialing 911 quickly and easily.

Note: Solutions in this guide will work on any Samsung Galaxy S21 model (S21, S21 Plus, S21 Fe, and S21 Ultra models.)

Editor’s note: We created these instructions using a Samsung Galaxy S21 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

Fix 01: Turn off Emergency SOS

One of the common reasons a Samsung Galaxy S21 might be dialing 911 automatically is due to the Emergency SOS feature. 

If you don’t know, the Emergency SOS is designed to automatically dial emergency services when you’re in a situation where you can’t manually dial the number.  The problem is, it is reported that this feature might malfunction and start dialing 911 without any trigger.

Therefore, you can disable the emergency services by following the steps again. Here is how you can do that:

  1. Open Settings.
  2. Find and tap on Emergency SOS.
Safety and emergency in device settings
  1. Toggle off the switch next to Send SOS messages.
Emergency sos settings

By turning off this feature, your phone will stop automatically dialing 911. However, it’s important to remember to turn this feature back on after you’ve updated your device’s software again. This is because the Emergency SOS feature can be a lifesaver in real emergency situations.

Fix 02: Turn Off Double Tap to Turn On Screen

The Double Tap to Wakeup Screen can be a timesaver by allowing you to have quick access to your device. However, it can sometimes cause dialing issues, particularly with emergency numbers like 911. This especially can happen when the phone is in your pocket while the feature is activated.

Here’s how you can disable this feature:

  1. Navigate to settings.
  2. Once you’re in the settings menu, scroll down and select Advanced features.
  3. Then, find and select Motions and gestures.
Motions and gestures
  1. Look for the Double tap to turn on screen option and toggle the switch to the off position.
Double tap to turn on screen

After you’ve turned off this feature, restart your device. This will allow the changes to take effect and resolve the issue.

Fix 03: Reset All Settings

This will revert all your system settings back to their default values and effectively eliminate any software glitches and misconfigurations that may be causing your device to dial 911 unintentionally.

Here’s how to reset all settings:

  1. Head over to Settings.
  2. Go to General management.
  3. Tap on Reset.
Reset option samsung
  1. Tap on Reset all settings.
Reset all settings
  1. Confirm.

Fix 04: Do a Software Update Again

We told at the beginning that for some users this problem started to occur after doing a software update If you have or have not updated the device software, try updating your device and see if it resolves the issue.

Here’s how to update your device software:

  1. Open Settings.
  2. Tap on Battery and device care.
Battery and device care
  1. Tap on Software update.
Software update
  1. Then, tap on Download and install.
Download and install

After the update, your device will restart. Once it’s back on, test to see if the issue of your has been resolved.

Fix 05: Do a Factory Data Reset

If the problem persists even after trying all the above solutions, you are left with the factory data reset. 

But the problem is, this will erase all the personal data and settings from your Galaxy S21.

Therefore, before proceeding with a factory data reset, back up all your data including every important file.

After you have backed up all the data, you can safely do the factory data reset. Here are the steps that you need to follow:

  1. Go to Settings.
  2. Tap on General management.
  3. Then, tap on Reset.
Reset option samsung
  1. Under the reset menu, tap on Factory data reset.
Factory data reset
  1. Enter the lock screen password, and then confirm.

Wrapping Up

We understand how frustrating it can be when your phone starts behaving unexpectedly, especially when it involves something as serious as emergency calls. We hope that one of the solutions provided above has resolved your issue.

If you have any questions regarding this guide, feel free to leave a comment below. We will be there to assist you.

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