Samsung Galaxy S21

How to Fix Samsung S21 Netflix Not Working Issue

Netflix doesn't work on your Galaxy S21? Follow this guide to fix this problem.
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Netflix is an amazing platform that brings a world of entertainment to your fingertips. On the other hand, from binge-watching your favorite TV series to exploring movies across various genres, Netflix’s Android app also offers users an immersive experience. 

But like any other app, it also runs into issues from time to time. Recently, we saw a number of users reporting Netflix app don’t work on their Samsung Galaxy S21 devices. If you’re one of these users, you don’t have to worry about that. 

Because we created this guide to help you troubleshoot and fix the Netflix not working issue on your Samsung S2. So, let’s dive into the solutions.

Note: Solutions in this guide will work on any Samsung Galaxy S21 model (S21, S21 Plus, S21 Fe, and S21 Ultra models.) 

Editor’s note: We created these instructions using a Samsung Galaxy S21 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

Check the video we created for this specific problem.

Fix 01: Restart the App

The Netflix app can experience minor software glitches that make the app not work. In such cases, this is the simplest solution to fix this issue. When you restart the app, it essentially gives the app a fresh start by removing the current process.

Here’s how to do that:

  1. Go to Settings and tap on Apps.
  2. Scroll down through the app list and select Netflix.
Netflix app in the apps list
  1. Once you’re on the Netflix app info page, tap on Force Stop.
Force stop netflix app
  1. After you’ve done that, tap on the Netflix app on your home screen to reopen it.

Fix 02: Check the Internet Speed

Needless to say, a stable and decent internet connection is a must for streaming movies and TV series on Netflix. If your internet connection is weak or unstable, it can cause the Netflix app to malfunction or not work at all.

You can easily check your internet speed by:

  1. Open a web browser on your device.
  2. Go to Fast.com. This website is a simple and user-friendly tool provided by Netflix itself to check your internet speed.
  3. Wait for a few seconds for the website to measure your internet speed.
Fast. Com internet speed test results

If the speed is below 3 Mbps, it is challenging to stream movies and TV series on Netflix smoothly. In such a case, try switching to a WiFi connection if you’re using mobile data.

If you’re already using WiFi, try moving closer to your WiFi router. Remember that walls and other obstacles can weaken the WiFi signal.

Fix 03: Clear Netflix App Cache

The Netflix app will not work properly if its cache is corrupted. Netflix uses these caches to speed up certain processes. 

To fix this issue, you can clear the Netflix app cache by following the steps below. Don’t worry, this will not remove your login on Netflix:

  1. Go to Settings, and then Apps..
  2. Tap on Netflix.
  3. Then, tap on Storage.
  4. Here, tap on Clear Cache.
Clear netflix app cache
  1. Now confirm your selection.

After clearing the cache, pen the Netflix app again to see if the problem has been resolved.

Fix 04: Clear Netflix App Data

Clearing the Netflix app data will fix the issue if clearing the cache didn’t work. This is because app data includes settings and downloaded content. Sometimes, this data can get corrupted and cause the app to malfunction or crash. 

Unlike the previous fix, removing the app data will also remove your login details. Therefore, once you have removed the app data, open Netflix and log into your account.

Here’s how to clear the Netflix app data on your Galaxy S21:

  1. Go to Settings > Apps > Netflix.
  2. Select Storage and tap on Clear data.
Clear netflix app data

Fix 05: Update Netflix from PlayStore

If you are running an outdated version of the app it can be the reason why you cannot use it on your Galaxy S21. Here you have two options. One is updating Netflix. The other one is reinstalling it.

First, you should try checking for an update, and here is how you can do that:

  1. Go to Play Store.
  2. Tap on the search bar and type “Netflix”.
  3. Then tap on the app from the search results.
  4. See if you can see the Update button. If it is, tap on it to install the update.
Update netflix from play store

Fix 06: Re-Install Netflix

If you cannot see the update button, then re-installing Netflix will resolve the app not working issue on your Galaxy S21. 

This is because if clearing the app data doesn’t work, there could be an underlying issue with the app’s internal data. In such cases, uninstalling and then reinstalling the app eliminates any corrupt files that may be causing the issue.

Re-install Netflix on your Samsung Galaxy S21 by following the steps below:

  1. Open Settings and go to Apps > Netflix.
  2. Now, tap on Uninstall button and confirm your action.
  3. Once the app is uninstalled, go to the Google Play Store.
  4. Search for “Netflix” in the search bar.
  5. Click on Install to download and install the app again.
Disable netflix
If you have the option to disable it, then go ahead and do it. Then enable it again after restarting the device.

After the reinstallation, open Netflix, log into your account and check if the issue has been resolved.

Wrapping Up

The Netflix app not working is one such problem that can be quite frustrating, especially when you’re all set for a movie night.

But with the help of this guide, we hope you have been able to fix the Netflix app not working. If you have any questions or need help, feel free to leave a comment below. We will be there to assist you.

Have a nice day!

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Danu

The founder of Backtodefault.com and the tech nerd of the team. He is specialized in Android/iOS development and web development.

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