Samsung Galaxy S22

Samsung S22 Music Failed to Play Tracks? Here is the Solution!

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Samsung Music – the default music player that comes with the Samsung Galaxy S22. The app supports most popular audio formats, such as MP3, AAC, and FLAC. 

Overall, the Samsung Music app works best with Galaxy S22 devices. However, some users experience problems when trying to play music/songs through the app. 

According to them, Samsung S22 music failed to play tracks. They get this annoying pop-up “Failed to play track” or “Unable to play track” every time they play a certain song. When that song/s is in a playlist, the device just ignores the song and continues playing the next one in the playlist.

So if this is the problem you are facing right now and you want to get rid of the “failed to play track” error on your Samsung Galaxy S22, check this guide out. We have included every solution you can try to fix this problem.

Note: Solutions in this guide will work on any Samsung Galaxy S22 model (S22, S22 Plus, S22 Fe, and S22 Ultra models.)

Editor’s note: We created these instructions using a Samsung Galaxy S22 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

In a hurry? Watch the video!

What is the “Music Failed to Play Tracks” Error and Why is It Keep Appearing on Samsung Galaxy S22?

If the Samsung Music app on your Galaxy S22 reports it fails to play tracks, it means the Music app wasn’t able to compile and execute the audio file successfully.

Most of the time, your device shows this because the audio file is either damaged or corrupted. However, this is not always true, and the scenario can be different if you had played the same audio file on your phone before the error started to appear.

Sometimes, issues within the Samsung music app and also with the Android OS on your Galaxy S22 can make the audio files unplayable.

Also, if you have downloaded unsupported audio formats like the WM3 format, the Samsung Music app will not be able to play those tracks.

Step 01: Verify the Audio File/s

This can be easily done by transferring the audio files on your Galaxy S22 to a computer. You can simply use an audio player like VLC or KMP media player to add and play the audio files. If those media players were able to play them, that means there is nothing wrong with the audio files/s (We are not talking about the format here)

Another way you can do this is by using an online tool like Vocaroo and uploading the audio file. Here, you should make sure to upload non-copyrighted audio files, or the player won’t play the file.

The reason why we are telling you to do this is if you copied the audio file/s from another phone or a computer via USB or any other file transferring method, there is a chance that the copied files are damaged. If this is the case, you can try to re-transfer those files to your Galaxy S22. Then try to play them.

Step 02: Clear Samsung Music App Cache

You can easily fix temporary glitches by force-stopping the Samsung Music app. However, if there is an issue with the app caching (if the cache is corrupted or outdated), you have to delete the old cache and let the app builds new cache files.

To do this, follow these steps;

  1. Open Settings app.
  2. Tap on Apps.
  3. Scroll down and tap on the Samsung Music.
  4. First, tap on the “Force stop” button.
  5. Then, go to “Storage” or “Manage storage”.
Samsung music app storage
  1. Tap on Clear cache.
Clear samsung music app cache

Step 03: Use a Third-Party Music Player App

Poweramp music player on play store

Frankly speaking, the Poweramp music player for Android is far more better than most inbuilt music players for Android devices. Because of its audio engine, Poweramp supports more audio file formats than a normal music player would support. Also, it has nice audio enhancement tweaks that you can use to improve the overall audio quality experience.

So what it has to do with this error? If Samsung Music gives you the “failed to play track” error because the audio file is not supported, you should be able to play that file using the Poweramp music player.

To download and install the Poweramp music player, follow these steps;

  1. Open Google Play Store.
  2. Tap on the search bar, type “Poweramp,” and select the Poweramp Music Player from the results.
  3. Tap on the Install button.

Step 04: Convert Unplayable Audio Files

If even the Poweramp music player cannot play the audio files and still gives you errors. It means you have to manually convert the audio files using a tool. 

There are a lot of software and even online tools that you can use to convert audio files into playable tracks on your Galaxy S22. For the sake of this guide, we will show you how to convert audio files using an online tool called “Convertio” 

Note: We use this tool only for the purpose of this guide, and you can use whatever converting tool you prefer.

  1. First, we go to the online-audio-convertor site.
  2. Then, we click on the Open files option.
Online audio convertor open files
  1. Then we select the audio file that we are having trouble playing (that gives the “failed to play track” error on Samsung music).
  2. After, we click on the mp3 button.
  3. Once we are done, we click on the Convert button and wait for the tool to complete the conversion.
Convert audio file
  1. After everything is done, we download the converted audio file.

So that is how you can convert the unplayable audio file to a playable audio file format for the Galaxy S22.


So that is all about fixing the Samsung S22 music failed to play track issue. If you still have questions or need help regarding this guide, feel free to leave a comment or contact us by submitting a request. Our support team will be there to help you!

Have a nice day!


The founder of and the tech nerd of the team. He is specialized in Android/iOS development and web development.

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