Setting up a new smartphone should be a breeze. Yet, we often find users confronted by unforeseen issues that disrupt what should be a straightforward process.
Recently, several Samsung Galaxy S23 users have reported a frustrating issue while attempting to activate their new device on the Verizon network. Upon starting the device, users encounter a troublesome infinite loop between the Samsung permission screen and entering a Verizon PIN, ultimately leading to the Setup Wizard crashing.
Understanding how complex and confusing this process can be, we decided to take a closer look at this problem. We’ve collected data from various users’ experiences, and then we have created a comprehensive guide to help you overcome this issue.
In this step-by-step guide, we’ll walk you through the process of troubleshooting the activation issue with the Samsung Galaxy S23 on the Verizon network. Whether you’re tech-savvy or a complete novice, rest assured, this guide has got you covered.
Let’s get started.
Note: Solutions in this guide will work on any Samsung Galaxy S23 model (S23, S23 Plus, and S23 Ultra models.)
Editor’s note: We created these instructions using a Samsung Galaxy S23 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.
Jumps Into
Fix 01 – Force Restart Your Samsung S23
Most of the time, this issue occurs when there is a glitch in the initial setup wizard. In this case, you need to do a restart in order to reset the setup and start from the beginning without any issues. However, the problem is, you cannot bring up the power menu while setting up your device.
To overcome this and restart your device forcefully, you can simply do a trick here. Here is how you need to do it:
- Press and hold the power key and volume down key together until the device starts to turn off.
After your device is restarted, the initial setup will then start from the beginning and now you should be able to activate your new Samsung Galaxy S23. But if this doesn’t work, then you have another option to get this problem fixed. And we will explain that in the next fix.
Fix 02 – Dial the Number on The PIN Page
There is a number on the PIN page, right? If so, all you have to do is dial that number from your smartphone will directly connect you with Verizon’s support centre. If you don’t have the number simply dial 877 807 4646 and you should be able to connect with an agent there.
Read Also: Cannot Receive Cellular Calls on Samsung Galaxy S23 Ultra – How to Fix
Once you are connected, explain your problem to them. Usually, the agent will ask you whether you want to activate the device from their end. Once you confirm your identification and with your consent they will activate the device. All you have to do is then restart your Samsung Galaxy S23, and see if your device is now activated.
For some users, this method may not work as there could be coverage or other calling issues. If you are experiencing the same, don’t worry! There is one more fix you can apply before deciding whether you should take your phone to Verizon.
Fix 03 – Activate Your Phone Online
For those who cannot apply the fix 02 for some reason, you can use this method to activate your Samsung Galaxy S23 and get your problem fixed right away!
Here you need to visit Verizon’s official website https://verizonwireless.com/. Then you need to log in to your account. Once you have logged in, go to my devices. From there you will see an option to activate a new device “Activate Your Own Device.” Click on it and follow the on-screen instructions to complete activating your device.
Once you have successfully activated your new Galaxy S23, you can then restart the device by following the steps below:
- Press and hold the power key and volume down key together until the device starts to turn off.
Once you have restarted your phone, you will see that it is activated and there is no more setup wizard to annoy you!
Wrapping Up
We hope this guide helped you to fix the setup wizard fail that keeps stopping errors on your Samsung Galaxy S23. If you find this guide helpful, don’t forget to share this with the ones who also struggling to activate their devices.
If you have any questions regarding this guide, feel free to leave a comment below. We will be there to help.
Have a nice day!