Voicemail is a great feature that allows you to receive voice messages when you’re unable to answer a call so you never miss important information even when you’re not available to take the call.

However, some Samsung Galaxy S22 users have reported issues with their voicemail feature, such as not being able to access their voicemails or not receiving voicemails at all.

If you’re one of those facing this issue, don’t worry. Most likely, this is a software issue that can be resolved quickly by following the solutions provided in this guide. 

So, without further ado, let’s dive right in.

Note: Solutions in this guide will work on any Samsung Galaxy S22 model (S22, S22 Plus, S22 Fe, and S22 Ultra models.)

Editor’s note: We created these instructions using a Samsung Galaxy S22 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

Fix 01: Check If Voicemail Service is Activated

Before getting into the solutions, let’s start with the basics. 

To use the voicemail feature on your Samsung Galaxy S22, it needs to be activated. Sometimes, the issue could be as simple as having the voicemail service deactivated.

Therefore, follow these steps below and check if your voicemail service is activated:

1. Open the Phone app on your device.
2. Tap on the Keypad at the bottom of the screen.
3. Dial the voicemail number (check your carrier’s official website to obtain this) and press the call button.
4. If your voicemail service is activated, the message will display the number to which your calls are forwarded when unanswered.

If the voicemail service is not activated, you’ll need to set it up. This process can vary depending on your network provider, so it’s best to contact them for specific instructions.

Once you’ve confirmed that your voicemail service is activated, follow the other steps below.

Fix 02: Clear Visual Voicemail Service Cache

Visual Voicemail is a service that allows you to listen to your voicemails without having to dial your voicemail box. It displays your voicemail messages in a list, like your email, so you can choose which ones to listen to or delete. 

Sometimes, the cache of this service can get corrupted or outdated, leading to issues like voicemail not working. In such cases, all you have to do is Clear the cache of the Visual Voicemail service. Here are the steps that you need to follow:

1. Open the Settings app.
2. Navigate to Apps.
3. In the list of apps, find and tap on Visual Voicemail.
4. Tap on Storage.
5. Here, you’ll see the option to Clear Cache. Tap on it.

After clearing the cache, you need to restart your Galaxy S22. Here is how:

1. Press and hold the Power button and the Volume down button simultaneously until the power menu appears.
2. Tap on Restart.
3. Confirm.

Once your device restarts, check if your voicemail is working now.

Fix 03: Contact the Network Provider

Your network provider handles the voicemail feature, and if there are any server-side issues or maintenance happening, it could affect your voicemail service. 

Therefore, you need to confirm that everything is working correctly on their end. To do that, you need to contact your network provider, and here is how you can do that:

1. Visit your network provider’s official website. Most providers have a “Contact Us” or “Support” section on their site.
2. Look for a customer service hotline number or an email address. Some providers also offer live chat support.
3. Once you get in touch with customer service, explain the issue you’re facing with your voicemail. Make sure to mention that you’ve already tried troubleshooting the problem on your device.
4. Ask if there are any known issues affecting the voicemail service or if any maintenance work is going on that might be causing the problem.

After contacting them, check your voicemail service again to see if it’s working.

Fix 04: Reset Network Settings

Resetting network settings resolves a range of connectivity issues due to misconfigurations, and post-updates, including problems with the voicemail service. 

This process does this by erasing all network settings on your Samsung Galaxy S22, including Wi-Fi, mobile data, and Bluetooth configurations.

Here’s how to reset network settings on your Galaxy S22:

1. Go to Settings > General management.
2. Tap on “Reset”.

3. Tap on “Reset Network Settings”.

4. Confirm.

Once the reset is complete, restart your Galaxy S22 and see if the problem is resolved.

Fix 05: Do a Software Update

Software updates often include patches for bugs that have been identified in the existing software. These bugs can sometimes cause features like voicemail to stop working correctly. 

Therefore, try updating your device’s software to see if it resolves the voicemail issue. Follow the steps below to check for software updates:

1. Go to Settings.
2. Tap on Battery and device care.
3. Scroll down and tap on “Software update”.

4. Tap on “Download and install”.

5. Your device will now check for updates.

After the update is complete, restart your device and check if the voicemail issue has been resolved.

Wrapping Up

We hope this guide has helped you resolve any issues you were experiencing with the voicemail feature on your Samsung Galaxy S22.

If you have any questions or need further clarification on any of the steps we have provided in this guide, feel free to leave a comment below. We will be happy to help you!