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Whatsapp “Failed to Process Video” on Samsung (Fix)

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Whatsapp is great when it comes to sending videos to your loved ones, as well as adding them to your status. It compresses large video files into smaller ones using its own compression method, which makes Whatsapp stand out among other social media chatting platforms.

However, a lot of Samsung users, including users who use flagship devices like Samsung Galaxy S22 Ultra, have been facing issues with Whatsapp videos. 

According to them, when trying to send a video to someone, they keep getting the “Whatsapp can’t send this video” and “Failed to process video, try again later” errors when they try to send a video to someone or add to their status. 

Since these two errors seem two distinct problems, the causes and solutions are the same and can be applied to both issues.

So why does Whatsapp give you “can’t send this video” or “Failed to process video”? And How can you fix it? You will find answers to these questions in this guide. So keep reading…

Reasons to Whatsapp “can’t send this video” & “Failed to process video, try again later” errors on Samsung

There can be one or a few reasons why you keep getting these two errors on your Samsung smartphone/tablet. The most common cause is network issues that prevent Whatsapp from sending a video (to someone or adding to the status). At the same time, problems within the Whatsapp app can also be a cause of this issue.

Other reasons for these errors can be;

  • Glitches within the Android system
  • App updates
  • Software updates containing glitches
  • Network configuration issues

No matter the culprit, you can follow the solutions below and make Whatsapp send videos to someone or statuses without any error.

So let’s move on to the solutions.

How to fix Whatsapp “Failed to process video” & “can’t send this video” issues on Samsung

Since network issues are the most common cause of these two problems, we will first show you the necessary steps to take to overcome network failures on your Samsung smartphone/tablet. Then, we will move to the other issues with the Whatsapp app, and Android system and try to solve them. 

If none of the methods seem working for you, you can do the last fix which is a factory data reset, as described at the bottom of this guide.

Let’s get started!

Fix 01: Restart your device

If you haven’t done yet, restarting is the best solution for temporary glitches and network issues with your Samsung smartphone/tablet. Once restarted, all the system services and network connections should work properly if there was a glitch when you use the device previously.

Restarting your device is almost the same for all Samsung smartphones & tablets. However, you can try special methods if you run into any issues with the traditional restarting. Here is how;

  1. Press & hold the power button + volume down button for a few seconds, and release the keys once your Samsung device is turned off.

After the restart, go to Whatsapp and try to reproduce the issue. If you didn’t get any error as before, you have successfully solved the issue. If you still see “Failed to process video”, or “can’t send this video” simply move to the second solution.

Fix 02: Reset network settings

Network issues due to misconfigurations and android software updates can be easily fixed by resetting the network settings on your Samsung device. Here is how you can do that;

  1. Go to Settings
  2. Tap on General management
  3. Tap on Reset
  1. Under reset options, tap on Reset network settings
Reset Network Settings
  1. Confirm
  2. Once it is completed, restart your device

Fix 03: Clear the cache of the Whatsapp app

Caching is actually a great technique smartphones and apps use to work smoothly without lagging or glitching. Cache files are built to reduce repetitive tasks to produce the same output, such as your profile picture, contact list, and Whatsapp chat. Because of caching, your Samsung smartphone/tablet doesn’t have to pull these files/data from a corner of your device’s storage each time you open the Whatsapp app.

Unlike app data, the app cache can easily be corrupted or outdated due to the app usage and app updates that you install. Therefore, you should clear the cache in order to fix problems within the Whatsapp app. Follow the steps below;

  1. Open Settings
  2. Tap on Apps
  3. From the app list, tap on Whatsapp
  4. Tap on “Storage” or “Manage storage.”
Whatsapp App Storage
  1. Tap on Force stop
  2. Tap on Clear cache

Once you did these, restart the Whatsapp app and see if the issue is gone.

Fix 04: Update Whatsapp to the latest version

App updates carry various bug fixes and performance improvement tweaks. If there is a bug within the Whataspp app that prevents handling video files, updating the app will resolve the issue.

To update Whatsapp, follow these steps;

  1. Go to Google Play Store
  2. Tap on the profile icon
  3. Tap on Manage apps & services
Manage apps and devices
  1. Go to the Manage tab, and tap on the Updates available
  2. Scroll down and see if there is any update available for Whatsapp
  3. If the app is listed there, tap on it to go to the app details page
  4. Tap on Update and wait until it is completed

Once Whatsapp is successfully updated, head over to its settings and clear the cache to clean the outdated cache files.

Fix 05: Turn off HDR10+ in the camera settings

If the video file that gives you errors on Whatsapp is recorded with HDR10+, then chances are higher that is why Whatsapp couldn’t process the video file. The reason might be Whatsapp doesn’t comply with the HDR10+ technology. To fix this, you have to turn it off in camera settings on your Samsung smartphone/tablet

  1. Open the camera app
  2. Tap on three dots at top of the screen
  3. Tap on Settings
  4. Under settings scroll down and toggle off the HDR10+ option
  5. Now record a video and try to send it to someone or set it as your status on Whatsapp

Last Fix: Factory data reset

Factory data reset will erase all the personal files stored in your Samsung device. Therefore, you need to take a backup first so you won’t lose any files on your device.

Even if you take a backup, it will be quite a tedious task to do a factory data reset. However, if you like to proceed with all the hassles. Here is what you need to do;

  1. Go to Settings > General management
  2. Tap on Reset
  3. Tap on Factory data reset
factory data reset Samsung S22
  1. Enter the password or draw the pattern if you have set up a screen lock before
  2. Confirm

Now wait a while until the factory data reset is completed, then you can set up your Samsung smartphone/tablet and restore the backup you took before. 

We hope you have successfully fixed the Whatsapp “Failed to process video”, and/or can’t send this video error on your Samsung device. If you have any questions or need help regarding this guide, leave a comment below, and we will be there to help.

Have a nice day!


The founder of and the tech nerd of the team. He is specialized in Android/iOS development and web development.

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