Samsung Galaxy S21

How to Fix If WiFi Calling is Missing on Galaxy S21

Cannot see the WiFi calling on your Galaxy S21? Check this guide out!
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Is the WiFi calling feature missing on your Samsung Galaxy S21? Are you looking for a way to get it back? If so, then you are in the right place. 

Many users like you have reported this issue, mentioning they cannot see the WiFi calling option turn on.

WiFi calling works to make and receive calls over a WiFi network instead of using your cellular network. To use WiFi calling, you need a smartphone that supports this feature (the Samsung Galaxy S21 supports WiFi calling), a stable WiFi connection, and a carrier that supports WiFi calling. If you have these requirements, then all you have to do is follow the fixes we have given below to get back the WiFi calling option.

Let’s get started!

Note: Solutions in this guide will work on any Samsung Galaxy S21 model (S21, S21 Plus, S21 Fe, and S21 Ultra models.) 

Editor’s note: We created these instructions using a Samsung Galaxy S21 running Android 13. Depending on your device’s software version, some steps and menu positions may look slightly different.

In a hurry? Watch the video!

Fix 01: Check For WiFi Calling Feature

WiFi calling option can usually be found in the call settings window. If you were looking for the option in another place, then you won’t be able to find it.

Therefore, follow these steps and check if the WiFi calling is available on your device first:

  1. Open the Dialer/Phone app.
  2. Tap on the three vertical dots at the top right corner.
  3. Tap on Settings.
Call settings
  1. Look for the WiFi calling option.
Wifi calling

If the WiFi calling option is there, simply tap on the switch next to it to turn it on. If the option is not available, it is either your carrier not supporting the feature, or there is a software glitch causing the feature to be missing. In such cases, continue with the following fixes.

Fix 02: Contact Your Network Provider

Contact the network provider

As we said before, if the WiFi calling option is not visible in your phone settings, it is possible that your carrier not supporting the feature. Each network provider has different services and features that they support, and WiFi calling may not be one of them.

Note: These major providers support WiFi calling inside the US and calls made to the US from outside countries. Select your carrier from the list for more info:

To confirm this, you need to contact your network provider. You can find their contact details on their official website or on the paperwork you received when you signed up for their services.

When you contact them, ask specifically if they support WiFi calling for Samsung Galaxy S21. If they confirm that they do not support it, you will need to consider switching to a carrier that does if WiFi calling is a feature you really need.

On the other hand, if your carrier does support WiFi calling, then the issue lies elsewhere (probably a software glitch). In this case, you should continue with the following fixes in this guide.

Fix 03: Do a Software Update

Performing a software update usually addresses widely known software bugs and glitches, including the missing WiFi calling option. Samsung regularly releases updates to ensure their devices run smoothly, without any issues. Therefore, update your Galaxy S21 as we have instructed below:

  1. Head over to Settings.
  2. Tap on Battery and device care.
Battery and device care
  1. Then, tap on Software update.
Software update
  1. Finally, tap on Download and install.
Download and install

After the update, check if the WiFi calling option will reappear in your device settings. If not, proceed with the next troubleshooting step.

Fix 04: Reset Network Settings

Resetting your Galaxy S21’s network settings resolves issues related to connectivity by erasing all current settings and configurations related to networks. Since WiFi calling is a part of network settings, you can bring back the missing feature by resetting network settings.

To reset your device’s network settings:

  1. Go to Settings, and tap on General management.
  2. Then, tap on Reset.
Reset option samsung
  1. Tap on Reset network settings.
Reset network settings
  1. Confirm your selection.

Fix 05: Reset All Settings

If the previous solutions did not resolve the missing WiFi calling option on your Galaxy S21, you can reset all settings on your device. This will resolve stubborn software issues that are causing certain features to malfunction or disappear altogether.

Before proceeding with this step, note down or take screenshots of important configurations so that you can reapply them after the reset.

Here are the steps to reset all settings:

  1. Navigate to Settings.
  2. Go to General management.
  3. Tap on Reset.
  4. Tap on Reset all settings.
Reset all settings
  1. Confirm it.

Once the process is complete, your phone will restart. After the restart, check if the WiFi calling option has reappeared in your settings. If it’s there, reconfigure your settings as per your preference.

Wrapping Up

Samsung Galaxy S21 fully supports WiFi calling. However, a lot of users have reported they cannot use the feature because it is missing in settings. This can be a frustrating experience. That is why we created this guide compiling the best working solutions for this issue.

We hope that this guide helped to resolve your issue. If you have any questions or need help regarding this guide, feel free to leave a comment below. We will be happy to assist you.

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Danu

The founder of Backtodefault.com and the tech nerd of the team. He is specialized in Android/iOS development and web development.

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